To our valued clients,
Pets are family and we know how important it is for them to receive necessary
care when they need it. During this time, we remain committed to serving
the pets in our community while keeping the safety of our staff and clients
Currently, we are seeing patients for wellness visits, urgent care/sick
visits, and technician appointments. We are also booking appointments
for new puppies and kittens; however, due to the often time-sensitive
nature of these appointments, we ask that you call to book 2-3 weeks prior
to bringing your new pet home, if possible. Currently, our routine care
appointments are scheduling 3-4 weeks in advance. Surgeries will continue
to be booked based on the attending veterinarian’s recommendation.
As many of you who have visited us in the past few months know, we have
also instituted “Curbside service” at our hospital to limit
the number of non-staff members inside the building. We kindly ask:
- Any clients interacting with a staff member must wear a mask.
When you arrive at our hospital, please stay in your car with your pet
and call the hospital at
781-233-1340. If you are in the parking lot, DO NOT leave a message on our voice mail.
Continue to call until a team member can answer your call.
- Please notify our staff if your car is not equipped with air conditioning.
- If you are picking up a prescription or food, we will process your payment
over the phone and then bring your items out to you.
- If you are arriving for an appointment, when you call the hospital one
of our staff will find out the nature of your pet’s needs and will
let you know the plan to bring your pet into the building while you wait
in the comfort of your car. The doctor will examine your pet inside and
then call you, create a plan with you and go over an estimate. At the
end of your visit, we can process your payment over the phone and bring
your pet back out to you.
- If you are here for an appointment, please plan to stay in your car for
the duration of your appointment, unless you have been instructed by one
of our veterinarians that is OK to leave and return for your pet at a
Our Current Hours of Operation:
Monday - Friday 8:30 am-5:00 pm
Saturday 8:30 am-3:00 pm
We appreciate your cooperation and patience during these past few months
and moving forward as we all adjust to a new “normal”!
The Saugus Animal Hospital Team